1 Order Processing

Orders are generally processed and dispatched within 1–2 business days after confirmation.

Orders placed on Sundays or public holidays may be processed on the next working day.

Once your order is dispatched, you will receive the shipping and tracking details on your registered mobile number or email ID.

2 Delivery Time

Standard delivery usually takes 3–7 business days after dispatch.

Delivery timelines may vary depending on your location, courier availability, weather conditions, holidays, or other unforeseen circumstances.

Remote and certain serviceable areas may require additional delivery time.

3 Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you place your order.

From time to time, The Old Natural may offer free shipping or other shipping-related promotional offers.

4 Order Tracking

Once your order has been dispatched, you can track your shipment using the tracking details shared with you.

If you have not received tracking information within the expected processing period, please contact our customer support team.

5 Delayed or Failed Delivery

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control.

If a delivery attempt fails because of an incorrect address, unavailable recipient, or other customer-related reason, the courier may make another delivery attempt or return the shipment to us.

6 Incorrect Address

Please ensure that your shipping address, contact number, and other details are correct before placing your order.

The Old Natural will not be responsible for delays or additional costs caused by incorrect or incomplete shipping information provided by the customer.

7 Damaged Package

If your package appears damaged or tampered with at the time of delivery, please contact us as soon as possible and, wherever possible, provide photographs or videos of the package and product.

This will help us investigate the issue with the courier and provide an appropriate resolution.

8 Contact Us

For any questions related to shipping or your order, please contact our customer support team through the contact details provided on our website.